Refunds and cancellations

This policy applies to professional engagements with DataNexSys—plant internal controls reviews, inventory and WIP assessments, purchase-to-pay checks, and pre-audit readiness briefings. It does not cover physical product sales or software subscriptions, which we do not offer.

Deposit

A typical engagement requires a 40% deposit to reserve fieldwork dates. The deposit secures reviewer time and preparatory document work. The balance is invoiced on delivery of the agreed memorandum or briefing pack.

Cancellation by the client

• More than 14 days before the first scheduled fieldwork day: deposit refunded minus documented preparatory hours already incurred, billed at the agreed day rate, capped at 30% of the deposit.
• 7 to 14 days before fieldwork: 50% of the deposit is retained; the remainder is refunded.
• Fewer than 7 days or after fieldwork has started: deposit is non-refundable. Work completed to date may be invoiced proportionally if it exceeds the deposit.

Rescheduling

One reschedule with at least 10 days’ notice is usually accepted without penalty, subject to reviewer availability. Later reschedules may incur a rebooking fee of up to 15% of the engagement fee to cover replanning travel and plant access.

No-shows and denied access

If plant access, escorts, or system credentials are not provided on agreed dates, that day may be treated as delivered for billing purposes. We will attempt to rebook remaining days, but additional travel costs may apply.

Work already started

Once walkthroughs or sampling have begun, fees reflect time spent plus a fair portion of reporting effort already underway. Partial deliverables (for example, interim findings notes) may be provided for work paid to date.

Purchased materials and third-party costs

Pre-approved travel, lodging, and external specialist costs already committed are non-refundable once incurred. We seek your written approval before booking overnight travel outside greater Taichung.

Full or partial refunds — quality disputes

If you believe deliverables materially omit an item listed in the signed scope, notify us in writing within 14 days of delivery. We will either complete the omitted item at no added fee or issue a partial refund proportional to the omitted scope. Differences of professional judgment on risk ratings, without a scope omission, are not grounds for a refund.

Refund method and timing

Approved refunds are returned via the original payment method within 14 business days after written approval. Bank transfer fees charged by intermediary banks are outside our control.

How to request a refund or cancellation

Email hello@datanexsys.digital with your engagement reference, company name, and reason. You may also call +886423336663. We confirm receipt within two business days.

Related: Fees · Terms